Exchange Policy

At PalakCreation, we want every customer to be fully satisfied with their purchase. While we do not accept returns, we do offer an exchange facility under specific conditions.

🔄 When is Exchange Accepted?

We accept exchanges only if there is a genuine issue, such as:

• Wrong item received

• Damaged product delivered

• Major defect or stitching fault

📋 Exchange Conditions

To be eligible for an exchange:

• The item must be unused, unworn, and in original condition

• It must be returned with all original tags and packaging

• You must provide a clear, unedited unboxing video from the moment the parcel is opened

• Exchange requests must be made within 24 hours of delivery

❌ Not Eligible for Exchange

We will not accept exchanges if:

• The item has been worn, used, or damaged after delivery

• There is no proper unboxing video as proof

• The issue is related to minor color or fabric variation due to lighting/screen resolution

📦 Shipping for Exchange

• Customers are responsible for return shipping charges (unless the fault is from our side)

• We will ship the replacement item once the original product is received and inspected

🛠 Our Commitment

We aim to resolve all genuine issues promptly and fairly. Your satisfaction is important to us.

📞 For exchange requests or questions:

Phone: 9971130425
Email: palakbymdk3456@gmail.com